Return Policy

If something isn’t right or you just change your mind, we are happy to accept a return. Below you’ll find everything you need to know about returning an online order. Take a moment to read through our policy, and then head to the instructions below.

After getting the delivery one should check the delivered item in front of delivery man. If the customer finds any damage or defect, he/she will be able to return the product. The customer will be guided for return or exchange.

Some instructions must be followed for exchange issue. Like:

• The serial number must be on the product, a product without serial number will not acceptable.
• Item must be returned undamaged with the original packaging intact.
• Refund/Replacement will be processed once the item is received by the warehouse.
• If anyone changed their mind after getting the product, we will return it. But they have to pay the delivery charge.
• We don’t return products if anyone changes their mind after using the products. It’s only available until our delivery man left the delivery location.

The following shall not be eligible for return or replacement –

1. Damages due to misuse of the product.
2. Products with tampered or missing serial / UPC numbers
3. Any damage/defect which is not covered under the manufacturer’s warranty.
4. Incidental damage due to malfunctioning of product.
5. Any product that is returned without all original packaging and accessories.
6. Any product that is returned in a condition that is different than which it was received

Broken Items

We provide a 2-year warranty on the motor only. During this time period, if anyone faces any problem (with the motor), we will repair or exchange it at our own cost and the customer has to pay the delivery charge only. If any item is broken after use, please email us at [email protected], and we will take the necessary steps to repair it (repair charge is applicable). You have to mention your order number and name and a picture clearly showing the fault in product.

Note: Any claim without a picture will not be valid. For any questions, please feel free to contact at [email protected], or call us at +8802223310505 (10.00 am – 6.30 pm)

Shipping for Returns

The customer is responsible for paying shipping charges for the return of products. If the product has any manufacturing defect or damage, we will bear the delivery cost. (It is advised that the return packets must be strong in packaging by the customer)

If any product which is delivered is not same as per ordered then the same (as ordered) will be replaced from us without any charge. (In this cage you have to contact us immediately)