Order Cancellation Policy

 Saffron Jusal Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

1. Product(s) can be exchanged within 7 days from the date of purchase subject to-

• • Customer returning the product unused, unwashed, unaltered and it its original condition with all tags intact.
  • The original invoice must be produced at the time of request for exchange.
  • The Company reserves the right to decide if the product is in the condition for exchange and such decision of Company shall be final and binding.
  • Custom/ Serviced products/ made to order/finished product(s) cannot be exchanged. It includes stitching, alterations, fall, finishing etc.
• There is no guarantee that an identical piece of the exchanged product, will be in stock.
• If payment is made by local cheque or DD/ Electronic Transfer, delivery of item(s) purchased will be made only after realization of the amount by the Company.
• Discounted/ SALE/Bargained product(s)/ Suits/Blouses/Stitched Lehengas/Fabrics/Menswear/Jewellery/Shawls cannot be exchanged/ returned.
• Products bought from Weaver Story only will be accepted for customisation and related services.
• Custom-ordered / Ready – made product(s) can be altered within 7 days from the date of delivery/purchase.
• There is no cash refund on any product (s) once purchased/exchanged.
• For all customisations, orders pertaining to finishing, fall, tassling etc. entailing third party, the company does not take any guarantee/ warranty and is done on customer request only. Any defects thereon or thereafter are not liability of the company.
• Being natural materials, the fabrics may be prone to shrinkage and colour bleeding (especially natural dyes).
• Given the unique and handcrafted nature of the product, the dimensions of the saree (attached blouse piece) may vary slightly from the dimensions declared.
• The Company does not guarantee the colour/ purity/ content of zari unless stated explicitly on the product.
• The Company shall not be liable for any claim arising out of any special, indirect remote, delays, economic or consequential loss or damage.
• All disputes shall be subject to jurisdiction of courts of Delhi only.
• The Company tries to deliver all products within stipulated and suggested timelines of the courier/ service providers, whoever for any delays the Company cannot be held liable.

Every WeaverStory product is styled and crafted with love, affection & passion, and we suggest that you take extra care of these one of a kind pieces. We recommend:

1. Dryclean ONLY
2. Avoid brining in contact with liquids esp. perfumes.
3. Change fold regularly, and store in pure cotton fabrics.

How do I cancel an order on saffronjusal.com?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

– If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

* If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

* You must email us about any damaged items in your shipment within 48 hours of receiving your order.

* Products that are eligible for return, can be returned within 7 days of receiving the merchandise.

* Items on Sale are not eligible for return.

* Finished/Customized items where Fall, Tassels, Piko, Net etc are added, which were not originally part of the items when advertised, are not eligible for return.

* Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

On receiving the returned package, we will issue a refund for the entire product amount. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.